Operations Manager for Personal Supports

Athelas Institute•Columbia, MD

56d

About The Position

Athelas Institute is a mission-driven organization dedicated to supporting individuals with intellectual and developmental disabilities in building meaningful, self-directed lives. We believe in empowering people to make choices, fully participate in their communities, and receive supports that honor dignity, autonomy, and personal growth. We are seeking a Personal Supports Operations Manager to oversee our Personal Supports program and team. This leader will ensure high-quality service delivery, staff coaching and development, strong communication with families and teams, and full alignment with DDA regulations and person-centered best practices. Position Overview: The Personal Supports Operations Manager oversees daily operations, staffing, training, and performance of Direct Support Professionals (DSPs) delivering services in individuals' homes and communities. This role ensures that supports are individualized, meaningful, and compliant with all regulatory and documentation standards. You will collaborate closely with families, CCS Agencies, Case Managers, Residential leadership, and DSP staff to promote a culture of respect, professionalism, and continuous improvement.

Requirements

High School Diploma or GED required; associate or bachelor's degree preferred.
Minimum 2 years of experience providing or overseeing services for individuals with IDD/DD preferred.
Prior supervisory or team leadership experience strongly preferred.
Person must be able to walk, stand, and sit for up to 8 hours.
Person must have the ability to lift up to 50 lbs. or more based on assigned supported person (using health and safety lifting / turning techniques or assistive devices).
Person must be able to successfully demonstrate all Mandt Systems training physical interventions and techniques, to include assisting supported person to standing, providing assistance with ambulation, physical releases, and physical restraints.

Responsibilities

Ensure all personal support services align with the Person-Centered Plan, Behavior Support Plans, Nursing Care Plans, and DDA standards.
Conduct regular quality checks on care delivery, shift documentation, goal progress, and community integration outcomes.
Monitor staff schedules to ensure appropriate coverage and continuity of care.
Supervise, coach, and support DSPs through ongoing training, shadowing, and performance feedback.
Lead monthly staff meetings and ongoing skills development sessions.
Support staff in maintaining active certifications, including MTTP, CPR/First Aid, and Mandt Systems.
Maintain positive, professional relationships with families, guardians, advocates, and interdisciplinary team members.
Respond promptly to communication via email and agency systems.
Represent the organization professionally during regulatory interactions and home visits.
Ensure accurate and timely completion of progress notes, incident reports, calendars, and time and attendance records within agency electronic systems.
Report and document incidents in accordance with COMAR/DDA requirements and organizational timelines.
Participate in audits, compliance reviews, and improvement planning.
Participate in on-call rotation, as needed.
Perform other duties as assigned by the Director.