Personal Stylist Support - The Mall at Green Hills

Nordstrom•Nashville, TN

1d•Onsite

About The Position

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation they are building on to provide convenience and true connection for their customers. They empower their people to be innovative, creative and focused on providing the best service to customers. Nordstrom is committed to leaving the world better than they found it. They invite individuals with unique talents to join their team, rewarding great work, promoting from within, and celebrating diversity. The company is customer obsessed, striving to know customers better than anyone else by listening, anticipating, building trust, and moving with speed to deliver on their needs. Employees are owners at heart, treating every interaction as an opportunity to make an impact and deliver excellence. Nordstrom encourages curiosity and continuous change, approaching problems with curiosity and creating solutions, unlocking potential to be bold, think big, and inspire innovation. They are committed to delivering results, winning as a team by supporting and challenging one another. They extend themselves by treating each other with respect and kindness, doing small things that make a big difference, and creating a welcoming environment where people feel connected, valued, and part of one community.

Requirements

The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
Excellent communication and interpersonal skills
Strong organization and follow-through
A knack for problem solving
Proficiency with computers and an interest in learning new computer applications
The ability to work a flexible schedule based on business needs

Responsibilities

Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
Flexible to support other areas of the store including order fulfillment and order pick-up