Personal Shopper Associate, Full Time - Chestnut Hill

Bloomingdale's•Brookline, MA

3d•Onsite

About The Position

The Personal Shopper is a highly engaged seller who is equipped to take care of Bloomingdale’s most valuable clients. This executive’s number one priority is to maximize sales and build long-term, high value relationships. The Personal Shopper is a fashion authority and skilled seller and serves as a key store resource and leader for fashion education and selling techniques. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. Luxury products are their specialty. In partnership with the General Manager and Special Events Manager, the Personal Shopper builds community and personal relationships that drive good will and volume. They are the ultimate Bloomingdale’s brand ambassador. Perform other duties as assigned.

Requirements

High School Diploma or equivalent required.
3-5 years related experience.
Excellent written and verbal communication skills.
Ability to read, write, and interpret documents.
Basic math skills such as addition, subtraction, multiplication, and division.
Strong analytical and problem-solving skills.
Must be able to work independently with minimal supervision.
Able to react and adapt well to changing priorities.
Leadership: Set clear expectations for leadership behavior and accountability for results.
Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required.

Responsibilities

Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service
Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts
Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales
Teaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointments
Effectively manages time and productivity; utilizes available technology to maximize efficiency
Expert in the features of the Bloomingdale’s app and teach clients how to use it; utilizes “wish list” with clients to share product likes
Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating “post-worthy” experiences
Provides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls
Proactively seeks out product knowledge and has the confidence to sell luxury product
Hosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local stores
Merchandise Personal Styling offices, demonstrating expert mixing of product
Develops a luxury client interested in attending unique events
Builds a relationship based on trust with each client
Has strong ties to the community, particularly with local charities; establishes Bloomingdale’s as a strong supporter in the community that gives back while creating business opportunities
Assists the General Manager in acquiring new high value clients through networking
Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store
Cultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunities
Cares about the overall service standard in the building, stops to assist or address clients’ needs throughout the store
Regular, dependable attendance & punctuality.