Personal Shopper

SpartanNash • Kentwood, MI

13d • Onsite

About The Position

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! Location: 6127 Kalamazoo SE - Kentwood, Michigan 49508 Job Description: Position Summary: This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.

Requirements

• High school diploma or GED (preferred)
• One year of retail or related experience preferred.
• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive Selling/Knowledge of Products
• Detail Oriented
• Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).
• Ability to work a flexible schedule based on the needs of the department.

Responsibilities

• Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.
• Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).
• Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
• Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
• Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints/problems in an appropriate and timely manner.
• Responsible to provide focused and effective customer service.
• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Benefits

• As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
• SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging.
• We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
• We are not able to sponsor work visas for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees