Personal Shopper

Hanna Andersson•Portland, OR

4d•$19 - $20•Hybrid

About The Position

We are the champions of childhood Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand . Our clothes are made to play, made to last, and designed to let kids be kids . We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands. We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives. Position Summary Our Personal Shopper team is dedicated to building meaningful relationships with our Hanna customers. They serve as trusted advisors, offering personalized advice and sharing their expertise on our products, fabrics, sizing, trends, and services. Personal Shoppers work closely with each customer to process orders and create unforgettable, tailored experiences. To excel in this role, they should be creative, organized, and possess excellent communication skills, both written and verbal. Schedule: A pplicants need to be flexible and available during nights and weekends (Pacific Time) to support business hours. Schedules include one weekend day and four weekday shifts . Once your shift is selected, it will remain the same week after week. Business Hours: Monday to Friday, 6:00 am to 6:00 pm PT; Saturday, 6:00 am to 5:00 pm PT; Sunday, 6:00 am to 2:30 pm PT. Location: Portland, OR (Hybrid) highly preferred or Remote (Pacific Time Zone Shift Hours)

Requirements

Minimum four (4) years of demonstrable experience as a personal shopper, stylist, or as a retail employee or manager.
Experience in customer service–oriented roles with proven ability to sell products and services.
Familiar with and able to use mobile technologies.
Strong knowledge of fashion, keeping up with trends and a knack for styling children's clothing
Attentive to clients' interests, requests, and boundaries.
Ability to curate collections that are appropriate for everyday, leisure, and special events.
Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
Demonstrated proficiency in the use of word processing, databases, spreadsheets, e-mail, and internet software.
Demonstrated fluency in the English language.
High school diploma or equivalent.

Nice To Haves

Bilingual Spanish, highly preferred.
Experience with Salesforce, highly preferred.

Responsibilities

Cultivates customer relationships through personalized connections.
Acquires and builds a customer base primarily through forming relationships with new customers and retaining/building existing customers.
Ability to strategize own business and be self-motivated; takes initiative to increase productivity through suggestive selling and strong customer relationships
Achieves personal and business sales goals.
Provides helpful information to both yourself and customers about merchandise, upcoming events, special promotions, policies, and services.
Demonstrates expertise in styling and brand knowledge.
Recommends merchandise based on expert product knowledge and customer preferences.
Utilizes selling tools and technology to sell across all channels effectively.
Collaborates with others as needed to deliver the best customer experience.
Actively creates a positive work environment through teamwork and collaboration.
Maintains positive working relationships throughout the company.
Plan timely and appropriate feedback/follow-up with the Manager as requested.
Actively embraces Hanna’s spirit of “we’re in this together."
Additional tasks and responsibilities assigned as necessary.