Part Time Personal Shopper

Harris Teeter, LLC•California, MD

34d•$15 - $20

About The Position

This is a part time position. SUMMARY. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles During down times, the Order Selector also performs the duties of bagger and/or cashier. Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.

Requirements

Associates must be at least 18 years of age.
Excellent communication and interpersonal skills.
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
Ability to read and comprehend simple instructions, short correspondence, and memos [in English].
Ability to write simple correspondence [in English].
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.
Ability to add and subtract two digit numbers and to calculate a discount % amount.
Ability to perform these operations using units of American currency.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Valid Driver's License.
Must be bondable.
Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge.

Responsibilities

Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
Download internet orders
Shop internet orders following all policies and procedures
Operate Point of Sale Register
Bag orders per policy
Stage orders
Load grocery orders
Complete all required paper work
Communicate with customers
Communicate with store associates and Corporate Office.
Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)
Understand the overall Customer Service and Personal Shopper Department operations.
Adapt to various situations and adjust to shifting priorities.
Be flexible and able to perform multiple tasks without showing signs of stress or irritability.
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete their daily tasks and other duties as assigned.
Keep Our Stores Clean.
Comply with Health Department requirements and follow Harris Teeter sanitation procedures.
Clean restrooms and other areas as directed.
Follow all safety regulations and help keep the store free of dangerous situations.
Immediately inform store management of all accidents and/or safety hazards.
Record accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
Establish a working and shopping environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates.
Be a team player.
Support and assist your fellow associates without complaint.
Be open to new ideas and opportunities.
Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
Perform essential job functions throughout scheduled hours.