(USA) Personal Shopper - Sam's

Walmart•Joplin, MO

2d•Onsite

About The Position

This position is for a Personal Shopper at Sam's Club. The role involves developing and supporting Membership by providing information on benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to meet Membership goals. The Personal Shopper is also responsible for maintaining facility safety by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following forklift spotting procedures, handling hazardous materials, and reporting unsafe situations. A key part of the role is fulfilling Member Fax 'n Pull and Click 'n Pull orders by reviewing, pulling, scanning, wrapping, and palletizing items, ensuring order accuracy, securing items, and following up on out-of-stock merchandise. The role also involves providing excellent Member service by acknowledging needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The associate is expected to comply with company policies, procedures, and standards of ethics and integrity, embrace diversity, work as a team, develop and mentor others, act with integrity, put the customer first, make data-driven decisions, strive for excellence, and drive continuous improvements.

Responsibilities

Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.
Maintains safety of Facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
Fulfills Member Fax 'n Pull and Click 'n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps to attract the best talent.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
Financial benefits (401(k), stock purchase and company-paid life insurance)
Paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting)
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes (amount depends on your job classification and length of employment, meets or exceeds the requirements of paid sick leave laws, where applicable)
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates; tuition, books, and fees completely paid for by Walmart).