(USA) Personal Shopper - Sam's

Walmart•Bowling Green, KY

1d•Onsite

About The Position

This Personal Shopper position at Sam's Club involves developing and supporting Membership by providing information on benefits, promoting products and services, processing accounts, and participating in sales events to meet Membership goals. A key aspect of the role is maintaining the safety of the facility by adhering to all safety standards, procedures, and guidelines, including conducting safety sweeps and proper handling of materials. The core function includes fulfilling Member Fax 'n Pull and Click 'n Pull orders, which involves reviewing orders, pulling, scanning, wrapping, and palletizing items, ensuring order accuracy, and managing out-of-stock merchandise. The role also requires providing excellent Member service by identifying needs, assisting with purchasing decisions, locating merchandise, and resolving issues. Associates are expected to complete work assignments efficiently, collaborate with various partners, and adapt to feedback. The company emphasizes values such as Respect for the Individual, acting with Integrity, serving Customers and Members, and striving for Excellence. Walmart, the parent company, started as a single shop and grew into a global retailer, committed to helping customers save money to live better, and is focused on reinventing the shopping experience with associates at its heart. The company also aims to be a regenerative company, making a positive impact on associates, customers, members, and the world.

Responsibilities

Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.
Maintains safety of Facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
Fulfills Member Fax 'n Pull and Click 'n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, and dental coverage)
Financial benefits (401(k), stock purchase, and company-paid life insurance)
Paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting)
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment, meets or exceeds paid sick leave laws)
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees completely paid for by Walmart)