(USA) Personal Shopper - Sam's

Walmart•McAllen, TX

23h•Onsite

About The Position

This position as a Personal Shopper at Sam's Club involves developing and supporting Membership by providing information on benefits, promoting products and services, processing accounts, and participating in sales events to meet membership goals. A key aspect of the role is maintaining facility safety by adhering to all safety standards, including proper forklift spotting procedures and handling hazardous materials. The Personal Shopper is responsible for fulfilling Member Fax 'n' Pull and Click 'n' Pull orders, which includes reviewing, pulling, scanning, wrapping, and palletizing items, ensuring order accuracy, and managing out-of-stock merchandise. The role also requires effective work assignment completion, collaboration with colleagues and management, and continuous adaptation to feedback and change. Providing excellent Member service, resolving issues, and promoting company products are central to the role. Furthermore, the Personal Shopper is expected to comply with company policies, uphold standards of ethics and integrity, and embody Walmart's core values: 'Respect the Individual' (embracing diversity, fostering belonging, and supporting team development), 'Act with Integrity' (maintaining high ethical standards and accountability), 'Serve our Customers and Members' (prioritizing customer needs and making informed decisions), and 'Strive for Excellence' (demonstrating curiosity, resilience, and a commitment to continuous improvement). The company aims to be a regenerative company, making a positive impact on associates, customers, members, and the world.

Responsibilities

Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.
Maintains safety of Facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
Fulfills Member Fax 'n' Pull and Click 'n' Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.