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The Personal Rover at Tennessee Valley Federal Credit Union (TVFCU) is a dynamic role designed to provide additional support across various departments due to staffing shortages. This position focuses on delivering exceptional member service by offering personalized financial solutions and fostering strong relationships with members. The Personal Rover must be well-versed in the processes of the tvfcuLIVE Line, tvfcuLIVE Stream, and tvfcuLIVE Studio, ensuring a seamless experience for members while promoting TVFCU's products and services.