Personal River Cruise Specialist

AmaWaterways, LLC•Calabasas, CA

About The Position

The Personal River Cruise Specialist is an outbound sales agent who is responsible for generating bookings through outbound calls to leads, past guests, and new inquiries. This role manages the full sales cycle—prospecting, closing, and maintaining client relationships. Agents are expected to build and grow a personal book of business, meet sales targets, and drive repeat business through consistent follow-up and account management.

Requirements

High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Contact Management Systems; Microsoft Office Suite; Internet Software, Electronic Mail Software, Reservation Software, Phone Software
Highly goal-oriented with a strong drive to exceed sales targets and performance metrics.
Proven ability to close sales through persuasive, confident communication.
Skilled at uncovering client needs and matching them with appropriate products.
Strong objection, handling, and negotiation skills.
Manages time effectively to balance prospecting, follow-up, and relationship-building.
Adapts sales approach based on customer type, buying signals, and lead source.

Responsibilities

Conduct high-volume outbound calls to past guests, warm leads, and new inquiries.
Manage the full sales cycle from initial contact to closing the booking, following up through the sailing date and maintaining a post-cruise relationship.
Build and maintain long-term relationships with clients to drive repeat business.
Maintain and grow a personal book of business through consistent outreach and follow-up.
Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
Log all sales activities, call notes, and client interactions in the CRM system.
Follow up on marketing campaigns, online inquiries, and abandoned bookings.
Meet or exceed monthly sales targets and key performance indicator (KPI) metrics.
Collaborate with customer service and operations teams to ensure seamless guest experiences.
Continuously monitors inbound call queue and updates availability, as necessary.
Ensure accuracy of all reservations worked on, including guest details, pricing, promotions, and special requests.
Uses verbal and written communication with proficiency to maintain effective and professional relationships with direct guests.
Navigate company systems efficiently to create, manage, and update reservations for both outbound sales and inbound inquiries.
Performs other related duties as assigned by management.