Personal Risk Services Implementation Specialist

Chubb ExternalWhitehouse Station, NJ
80d

About The Position

The position involves collaborating with various stakeholder groups within PRS, including Underwriting, Operations, Risk Consulting, Sales, Claims, Marketing, and Product. The primary focus is to understand implementation needs and ensure effective communication and training for new product-driven changes. The role requires identifying the impact of proposed changes at a state-specific level, which may not be immediately recognized by others. Additionally, participation in strategic project prioritization discussions with product leadership is essential, providing guidance on potential impacts when changes are being considered. User Acceptance Testing (UAT) planning and execution is a key responsibility, which includes identifying focus areas, creating and executing test cases, and partnering with stakeholders on defect prioritization and corrections. For larger rollout initiatives, the role involves identifying adverse trends post-implementation and collaborating with project leads to address any gaps in requirements, communication, and training. Maintaining a continuous feedback loop with PRS stakeholder groups is crucial to support their understanding of core strategies and make necessary adjustments following project implementation. The position also requires tracking project implementation needs, issues, and solutions for large initiatives, and working seamlessly across PRS departments to influence and guide those outside of the direct reporting structure.

Responsibilities

  • Collaborate with PRS’ stakeholder groups to understand implementation needs and ensure proper communication and training for new product changes.
  • Identify upfront impact to PRS stakeholder groups of proposed new changes at a state-specific level.
  • Participate in strategic project prioritization discussions with product leadership and provide guidance on possible impacts of changes.
  • Plan and execute User Acceptance Testing (UAT), including identifying key focus areas, test case creation, and execution.
  • Partner with stakeholders on defect prioritization, corrections, and signoff during UAT.
  • Identify adverse trends post-implementation for larger rollout initiatives and work with project leads to close gaps in requirements, communication, and training.
  • Ensure a continuous feedback loop with PRS stakeholder groups to support their understanding of core strategies and make adjustments post-implementation.
  • Track project implementation needs, issues, and solutions for large initiatives.
  • Work seamlessly across PRS departments and influence and guide those outside of direct reporting structure.
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