Personal Production Assistant - Downers Grove or Chicago, IL

Huntington National Bank•Downers Grove, IL

1d•$22 - $34•Hybrid

About The Position

The Personal Production Assistant position provides administrative support for a sales function or one or more MLOs and is responsible for the day to day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship. Responsible for identifying, researching, analyzing and resolving complex problems with accounts. Makes routine decisions in the absence of an officer. Advises and counsels clients on bank products and services. Assists the sales function or an MLO by processing and maintaining accurate and complete documentation. Compiles information from a variety of sources to prepare various reports. Responsible for file setup, ordering titles and appraisals, analyzing appraisals and title review. Prepares files for underwriting/validation. Validates and sends files to Corporate Underwriting. Responsible for closing loans and for compliance of loan file. Files must be handled in accordance with established Huntington and investor guidelines. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required. Duties & Responsibilities: The Personal Production Assistant position provides "Simply the Best" customer service at all times. Provides administrative support for the mortgage retail sales department by supporting high producing mortgage loan officers. Manages and is responsible for the day to day activities and interaction between the client and Huntington in terms of the establishment, documentation and maintenance of the relationship. Builds a warm and effective rapport with clients and Huntington's internal partners. Services customers by providing detailed information on specific accounts. Duties include typing, data entry of loan applications, answering phones and filing. Researches and resolves complex problems regarding service activities and operational issues. Cross-sells bank products and services. Assists the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations. Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures. Performs other duties as assigned.

Requirements

High school diploma or GED is required
Minimum of 1 year experience in a sales support role required
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
PC and Internet proficiency
Strong organizational skills with attention to detail
Ability to multi-task and work in a fast paced environment

Nice To Haves

Mortgage processing experience preferred
Referral experience that includes providing related product and service options to customers

Responsibilities

Provides administrative support for a sales function or one or more MLOs
Responsible for the day to day activities and interaction between the client and Huntington
Identifying, researching, analyzing and resolving complex problems with accounts
Makes routine decisions in the absence of an officer
Advises and counsels clients on bank products and services
Assists the sales function or an MLO by processing and maintaining accurate and complete documentation
Compiles information from a variety of sources to prepare various reports
Responsible for file setup, ordering titles and appraisals, analyzing appraisals and title review
Prepares files for underwriting/validation
Validates and sends files to Corporate Underwriting
Responsible for closing loans and for compliance of loan file
Provides "Simply the Best" customer service at all times
Provides administrative support for the mortgage retail sales department by supporting high producing mortgage loan officers
Manages and is responsible for the day to day activities and interaction between the client and Huntington in terms of the establishment, documentation and maintenance of the relationship
Builds a warm and effective rapport with clients and Huntington's internal partners
Services customers by providing detailed information on specific accounts
Duties include typing, data entry of loan applications, answering phones and filing
Researches and resolves complex problems regarding service activities and operational issues
Cross-sells bank products and services
Assists the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations
Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures
Performs other duties as assigned