Personal Lines Sales Agent

Auto-Owners Insurance • Lansing, MI

1d • Onsite

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work with policyholders and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary. Learn to collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs. Learn how to and then perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements. Policies are varying levels of difficulty. Learn the process and then bind coverage for policyholders in accordance with applicable eligibility rules and guidelines. Collect pertinent information from policyholders to timely and accurately open claims. Make computer inquiries and entries relating to policyholder accounts. Coordinate with lenders and mortgage companies. Communicate and explain non-renewal and cancelation decisions to policyholders. Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company. Work with confidential and/or sensitive information, data, and matters in accordance with Company standards. Ensure accurate insurance coverage is provided to customers. Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Requirements

• Several years of related experience and/or training or Bachelor’s degree is required. This requirement may be waived or changed, at Company discretion, by prior education and/or experience.
• Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.

Nice To Haves

• A minimum of two years of customer service experience is preferred.

Responsibilities

• Assist policyholders with servicing policies
• Evaluate coverages for cross-selling opportunities
• Process requests from policyholders
• Answer policyholder questions regarding existing business
• Communicate and work with policyholders and associates at all levels
• Establish working relationships with policyholders
• Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary
• Collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs
• Perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements
• Bind coverage for policyholders in accordance with applicable eligibility rules and guidelines
• Collect pertinent information from policyholders to timely and accurately open claims
• Make computer inquiries and entries relating to policyholder accounts
• Coordinate with lenders and mortgage companies
• Communicate and explain non-renewal and cancelation decisions to policyholders
• Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
• Ensure accurate insurance coverage is provided to customers
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location

Benefits

• Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success.
• We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package.
• Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.
• If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees