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As our Account Manager on the Personal Lines team, you'll build and maintain key client and carrier relationships, assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving. You'll work with the Producer and/or Marketing Account Executive to aid in new business quoting, monitor and manage the renewal process for assigned clients, provide analysis and recommendation of coverage needs, quote new carrier and coverage options, prepare/provide marketing information, complete the implementation process, schedule and conduct meetings, prepare and deliver forms to clients, attend seminars, classes and carrier meetings to stay up-to-date on products and legislative changes, and participate in other projects as needed. This position offers a hybrid work schedule with 3 days in the office and 2 days working from home per week. This position can be located near any of our North Carolina based offices, based in Charlotte, Greensboro, Winston-Salem, Raliegh-Durham or Wilmington.