Brown & Brown-posted 3 months ago
Full-time • Entry Level
Greensboro, NC
Insurance Carriers and Related Activities

Brown & Brown is seeking a Personal Lines Customer Services Representative to join our growing team in Greensboro, NC. The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.

  • Receive, process, and respond to customer inquiries regarding existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
  • Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
  • Provide an exceptional customer experience.
  • Document renewal, sales, and insurance operations compliance documents into the agency management systems.
  • Attend internal and client meetings, as needed.
  • Follow agency guidelines, policies, and procedures.
  • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
  • Promote a commitment to achieve or exceed internal and external performance standards.
  • Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
  • Property & Casualty Producer Insurance License in good standing
  • 2+ years of customer service experience in the insurance industry
  • Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
  • Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
  • Experience handling personal account renewals, service needs, and customer escalations
  • Experience handling policy endorsement requests, mortgage changes and Auto IDs
  • Experience handling payments or billing questions
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
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