Personal Lines Client Services Representative II
About The Position
Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees. Why Choose CIGs Personal Lines Client Services Team? The Personal Lines Client Services Team provides an excellent starting point for your career at CIG with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG. Work Environment & Format The Personal Lines Client Service Representative II - Temporary to Hire is an in-office work format based out of our Reno, NV office. Job Overview: Responsible for fulfilling the Companys service objectives for Personal Lines by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information. Utilizing the Companys automated systems, the CSR II will respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and routine coverage. The CSR II will have an individual level of underwriting authority as assigned by Personal Lines Service Management. This person will be required to hold a current Property & Casualty license. This position represents the front-line of customer service and customer perceptions and is critical in demonstrating the Companys commitment to complete customer satisfaction.
Requirements
- Equivalent of a high school diploma.
- Will be required to hold a valid Property & Casualty license in the state of residence and maintain ongoing insurance continuing education courses.
- As needed or required, may secure P&C licenses in other states.
Responsibilities
- providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information.
- respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and routine coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
