Personal Lines Client Advisor

Houchens Insurance Group Inc.•Bowling Green, KY

29m

About The Position

Responsibilities 50% Client/Policy Services Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings. •Preparing submissions and marketing business. •Maintaining direct communication and building relationships with insureds. •Reviewing and invoicing policies and requesting changes. •Referring to group, life and commercial leads to appropriate personnel. •Preparing proposals and complete coverage analyses to serve the client. •Maintaining accurate and updated expiration list. •Processing invoices and credits on agency bill policies. •Tracking direct bill transactions by company. •Reviewing policy coverage and endorsements on all new and renewal business, including rating. •Handling all account service issues in accordance with the E&O standards. •Daily maintenance and processing of carrier downloads. •Building relationships with insurance carriers. •Maintaining compliance with all Personal Lines service standards and procedures including daily service. •Developing Producer and Service Leader confidence in job knowledge, judgment calls, and awareness of current industry trends and developments. •Handling complex policy issues and finding resolution with minimal Producer/Service Leader involvement. 30% Renewal Marketing Remarkets current client policies and prepares formal renewal presentation. •Managing renewal timeline and renewal process. •Generating summaries and proposals of coverage and reviews with Producer. •Working with clients for the purpose of gathering marketing data. •Seeking opportunities for potential upselling of accounts including completing exposure analysis. •Negotiating client renewals with carriers based on competitive information.•Reviewing, analyzing, and comparing quotes vs. current coverage. •Issuing binder, invoices, certificates, and endorsements requests as needed. •Completing binding instructions. 10% Teamwork •Works together with team and with other departments, such as Marketing and Claims; including conferencing with Producer to discuss the execution of strategies. Assists in training of new service team members. Volunteers to back up and/or assist others as needed. Manages PTO to work with departmental needs. Special projects as requested by Manager. 10% Determination •Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program. Supervisory Responsibilities •Directly supervises 1-2 Client Associates. Responsibilities include assigning and directing work to Associates.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is responsible for adherence to the stated expectations of the Management Program.
Ability to read, analyze, and interpret complex documents, such as insurance policies. Ability to respond effectively to inquiries or service issues from company personnel and/or clients.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to bring full resolution to issues with minimal Producer involvement.
To perform this job successfully, an individual should have knowledge of Database Software; Spreadsheet Software; Word Processing Software and Internet software.
At least three or more years related insurance experience and/or training, preferably handling personal line accounts; or equivalent combination of education and experience.
Must hold an applicable state insurance license or have the ability to obtain such within 90 days of employment.
Must be able to obtain insurance designations as set forth by the organization’s education plan.

Responsibilities

Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
Preparing submissions and marketing business.
Maintaining direct communication and building relationships with insureds.
Reviewing and invoicing policies and requesting changes.
Referring to group, life and commercial leads to appropriate personnel.
Preparing proposals and complete coverage analyses to serve the client.
Maintaining accurate and updated expiration list.
Processing invoices and credits on agency bill policies.
Tracking direct bill transactions by company.
Reviewing policy coverage and endorsements on all new and renewal business, including rating.
Handling all account service issues in accordance with the E&O standards.
Daily maintenance and processing of carrier downloads.
Building relationships with insurance carriers.
Maintaining compliance with all Personal Lines service standards and procedures including daily service.
Developing Producer and Service Leader confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
Handling complex policy issues and finding resolution with minimal Producer/Service Leader involvement.
Remarkets current client policies and prepares formal renewal presentation.
Managing renewal timeline and renewal process.
Generating summaries and proposals of coverage and reviews with Producer.
Working with clients for the purpose of gathering marketing data.
Seeking opportunities for potential upselling of accounts including completing exposure analysis.
Negotiating client renewals with carriers based on competitive information.
Reviewing, analyzing, and comparing quotes vs. current coverage.
Issuing binder, invoices, certificates, and endorsements requests as needed.
Completing binding instructions.
Works together with team and with other departments, such as Marketing and Claims; including conferencing with Producer to discuss the execution of strategies.
Assists in training of new service team members.
Volunteers to back up and/or assist others as needed.
Manages PTO to work with departmental needs.
Special projects as requested by Manager.
Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program.