Personal Lines Account Manager

the accel group•Cedar Rapids, IA

37d•Hybrid

About The Position

As a Personal Lines Account Manager, you will be responsible for providing comprehensive customer service and account management to new and existing clients as it relates to the sale and service of personal lines insurance. You will play an important role in building and maintaining relationships with clients, Sales Advisors, and insurance company representatives. Specific duties and responsibilities include, but are not limited to: Client Service and Relationship Management: Serve as the primary point of contact for personal lines clients, responding to inquiries and providing expert guidance on insurance products and policies. Conduct policy reviews with clients to assess their current coverage and recommend adjustments or additional products as needed. Policy Management: Manage the renewal process for personal lines policies, including reviewing and negotiating terms with insurers, preparing renewal proposals, and presenting options to clients. Process policy changes such as endorsements, cancellations, and reinstatements in a timely and accurate manner. Coordinate with insurance carriers to resolve any issues or discrepancies related to client policies in a timely manner, and follow-up as needed. New and Renewal Business Marketing: Gather appropriate information from prospective clients to adequately quote their insurance. As needed, market business to the appropriate insurance companies through carrier submissions or online raters. Collaborate with underwriters to provide additional information or documentation required for policy issuance and renewals. Present formal proposals of insurance to clients, reviewing all coverages and answering their questions accordingly.

Requirements

High school diploma or equivalent.
Property & Casualty insurance licenses (required upon hire if not already possessed).
Previous customer service experience.
Excellent customer service skills, including the ability to have positive customer interactions and maintain positive customer relationships.
Excellent computer skills, including the ability to utilize Microsoft programs (Outlook, Word, and Excel), web-based computer applications, and other agency management systems.
Excellent time management and organizational skills, including the ability to handle multiple projects or tasks, meet established deadlines, and change priorities as business needs require.
Excellent communication and interpersonal skills, including both written and verbal communication.
The ability to work collaboratively in a team environment, but also independently with minimal daily supervision.

Nice To Haves

Knowledge of and experience with personal lines insurance is helpful, but not required.

Responsibilities

Serve as the primary point of contact for personal lines clients, responding to inquiries and providing expert guidance on insurance products and policies.
Conduct policy reviews with clients to assess their current coverage and recommend adjustments or additional products as needed.
Manage the renewal process for personal lines policies, including reviewing and negotiating terms with insurers, preparing renewal proposals, and presenting options to clients.
Process policy changes such as endorsements, cancellations, and reinstatements in a timely and accurate manner.
Coordinate with insurance carriers to resolve any issues or discrepancies related to client policies in a timely manner, and follow-up as needed.
Gather appropriate information from prospective clients to adequately quote their insurance.
As needed, market business to the appropriate insurance companies through carrier submissions or online raters.
Collaborate with underwriters to provide additional information or documentation required for policy issuance and renewals.
Present formal proposals of insurance to clients, reviewing all coverages and answering their questions accordingly.