Personal Lines Account Manager

Leavitt Group•Schuylkill Haven, PA

About The Position

A Leavitt affiliate, Spotts Insurance is looking to add new talent to their Personal Lines team. At Spotts Insurance, our Account Managers are trusted advisors—supporting renewals, driving new business, and delivering exceptional service. You’ll work closely with producers and carriers to ensure clients have the right property and casualty coverage. Job Description: The Personal Lines Account Manager works to answer inbound personal lines service and sales calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverages, adding/deleting lienholders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Requirements

Licensed in Property and Casualty
2-4 years of personal lines experience in service and sales
Excellent communication skills; verbal and written.
Detail oriented and able to maintain compliance standards.
Dependable, provide timely response, and complete work activities.

Responsibilities

Handle customer service requests in a professional and knowledgeable manner.
Taking incoming calls for new business and cross selling
They will help determine all impacts/needs associated with the service request, including impacts to other coverages or policies.
During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.
They will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.
They will maintain effective and timely follow-up systems and verify transactions with customers.
They will effectively utilize technology to perform assignments and requests.
Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively.
Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.
In addition to inbound service calls, the Account Manager will perform service activities to support their team and their manager or others, consistent with the responsibilities outlined above.