Personal Lines Account Manager

Gallagher•Greensburg, IN

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a Personal Lines Account Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This position involves managing a book of personal lines accounts that is based in the state of Indiana. The typical work hours are Monday through Friday from 8:30 am until 5 pm. How you'll make an impact In this role, you’ll be the go-to person for our clients, helping them with their insurance needs. Whether it’s answering questions about billing, coverage, claims, or policy changes, you’ll provide clear and helpful guidance. You’ll also ensure that client and policy information is accurate and up-to-date in our systems. Your work will directly contribute to our clients’ satisfaction and loyalty, and you’ll play a part in shaping their overall experience with Gallagher. By fostering a culture of continuous improvement, you’ll help us deliver the high-quality service we’re known for. Plus, you’ll support the growth of our Personal Lines team by aligning your efforts with our business goals.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Active P/C Producer's License
Proficiency in Microsoft Office
Appropriate licensing as required
A passion for helping people and solving problems
Strong communication skills to explain complex insurance topics in simple terms
Attention to detail to maintain accurate records and documentation
A collaborative mindset to work effectively with colleagues and clients
A commitment to delivering excellent service and contributing to a positive client experience

Responsibilities

helping them with their insurance needs
answering questions about billing, coverage, claims, or policy changes
provide clear and helpful guidance
ensure that client and policy information is accurate and up-to-date in our systems
fostering a culture of continuous improvement
support the growth of our Personal Lines team by aligning your efforts with our business goals

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program