Personal Lines Account Manager /Customer Service Rep- Movement Insurance
About The Position
Get, Do, Earn and Give More at Movement! We’re definitely not your average insurance company. Movement Insurance is made up of passionate, talented and hardworking individuals who strive for excellence while demonstrating servant leadership in everything we do. Here are the basics: we work hard, we have fun, we invest in our people, and we make a difference. Sound like a plan? Check us out on our website www.movementinsurance.com. Get, Do, Earn and Give More at Movement! We’re definitely not your average insurance company. Movement Insurance is made up of passionate, talented and hardworking individuals who strive for excellence while demonstrating servant leadership in everything we do. Here are the basics: we work hard, we have fun, we invest in our people, and we make a difference. Sound like a plan? Check us out on our website www.movementinsurance.com. So you want to be a Personal Lines Account Manager at Movement Insurance? We think you’ve got great taste! As an Account Manager, you will be a contributing part in creating an excellent client experience. You will be responsible for managing the relationship between Movement and your assigned client accounts, advocating for our customers to renew and expand their insurance portfolio and helping them obtain the best possible coverage and pricing. Think you have what it takes? Here’s what you need to know!
Requirements
- A true passion for people, problem solving and the customer experience
- A team player who is highly ADAPTABLE and COACHABLE and always striving for personal and professional growth
- Demonstrated knowledge of insurance concepts and principles
- Enjoy educating customers on coverages and gaps in their insurance policies
- Excellent organization skills
- Good listening skills with the ability to see situations from the perspective of others
- Ability to solicit, receive and implement feedback with the goal of relentless improvement
- Bachelor’s Degree preferred or equivalent work experience
- 1+ years of professional account management or client success experience
- Experience in insurance with an active P&C license (or willingness to obtain one in first 30 days)
Responsibilities
- Develop and maintain strong, trusted relationships with key client contacts
- Serve as primary client contact for assigned accounts while utilizing a variety of communication channels
- Provide product knowledge and insurance expertise for assigned personal lines book of business
- Advocate for clients to renew and expand their portfolio while obtaining best coverage and pricing
- Proactively manage client escalations to achieve resolution as quickly as possible
- Escalate complex client issues to department leadership with actionable recommendations for solutions
- Develop and manage relationships with various cross-functional stakeholders including sales agents and loan officers
- Maintain accurate internal processing and documentation of assigned accounts within operating systems
Benefits
- Competitive pay
- Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
- Retirement plan: 401(k) and Roth
- Paid Time Off: 16 days front loaded. Prorated based on the start date month
- 11.5 paid holidays per year
- Employee assistance program
- Excellent career growth opportunity
- Fun, team-focused working environment
- Employee driven community outreach program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
