Personal Lines Account Manager

The Jonus Group•Chesterfield, MO

9d•$50,000 - $65,000•Hybrid

About The Position

Seeking a dedicated and professional Personal Lines Customer Service Representative to join a team. This role is an excellent opportunity for an experienced insurance professional who thrives in a supportive, laid-back work environment that values work-life balance. As a Personal Lines Customer Service Representative, you will focus exclusively on servicing existing clients, ensuring they receive the best possible coverage and support. This is a full-time position with the potential for a hybrid work schedule after an initial onboarding period.

Requirements

Active Property & Casualty (P&C) license is required.
1-3+ years of experience in a similar role; candidates with captive insurance experience will also be considered.
Familiarity with QQ, PL Rater, and Agency Zoom is preferred.
Strong communication skills, organizational abilities, a team-oriented mindset, and a positive attitude are essential.
Initially, this role will require five days in the office. After approximately six months, a hybrid schedule of three days in the office and two days remote may be offered, depending on performance and experience.

Responsibilities

Provide exceptional service to existing clients by addressing inquiries, resolving billing questions, and processing policy changes.
Assist clients in selecting the best carrier options to meet their needs.
Handle remarketing tasks as needed.
Maintain accurate records and documentation in the agency's systems, including QQ, PL Rater, and Agency Zoom.
Collaborate with team members to ensure a seamless client experience.
Uphold a professional and positive attitude while fostering a team-oriented work environment.