Personal Lines Account Coordinator (Hybrid or EST Remote)

NFP•St. Johnsbury, VT

10d•$32,000 - $45,000•Hybrid

About The Position

Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary : The Account Coordinator – Processing is a support role, requiring the Processor to assist the account teams by providing basic administrative and support functions in the team’s day-to-day servicing of clients. In this role, the Processor will gather and input data into the agency management system, provide assistance with various tasks and processes relative to new and renewal accounts. We offer the flexibility of a hybrid schedule from our offices in Morrisville, VT; Newport, VT; St. Johnsbury, VT; Kingston, NY; Charlotte, NC; Onancock, VA; Ocean City, MD; Accomac, VA; or Pocomoke, MD. For candidates with experience in Personal Risk Insurance, we are also open to a fully remote hire based in any U.S. city. The required work schedule is Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST), regardless of your residential time zone.

Requirements

Ideal candidates will have 2+ years of administration/ops and customer service experience.
HS Diploma or GED required: additional education/training preferred.
Proficiency in Outlook, Word, and Excel
Good written and verbal communication skills
Self-confident to make sound independent decisions.
Ability to successfully interact with a variety of stakeholders.
Team player, adaptive to mentoring and continual learning.
Solid analytical and problem-solving skills
Strong emphasis on attention to detail
Strong priority management skills

Nice To Haves

Experience in P&C insurance, especially Personal Lines coverage, is highly desired.
Experience in insurance and EPIC software is desired.
P&C License is a plus

Responsibilities

Provide quality control after Account Managers service customers as a result of writing policies, making changes, etc.
Maintains electronic suspense files in Epic as part of daily work management.
Will assist on various projects as needed and assigned by Department Manager
Develops, maintains, and demonstrates working knowledge with our numerous carriers including their websites.
Performs policy checking.
Creates and maintains client files in the agency management system in accordance with office workflow and procedures.
Work with other departments to ensure data integrity