Personal Insurance Client Advisor (Bilingual)

Community Financial System, Inc. • Tampa, FL

87d • $22 - $33

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

• High School Diploma or Equivalent.
• Florida resident 4-40 license required.
• One to three or more years of insurance experience preferred.
• Strong expertise and knowledge in policy coverage.
• Customer service experience required.
• Ability to use menu-driven software, Word, and Excel.
• Ability to work independently and in a team environment.
• Good organizational skills with the ability to manage multiple tasks efficiently.

Nice To Haves

• College degree preferred.

Responsibilities

• Work in a team environment with all members of the Personal Insurance department.
• Handle a book of business and build relationships with each account.
• Assist clients with policy changes, renewals, and claims processing.
• Advise clients on the importance of comprehensive coverage.
• Conduct coverage and exposure reviews with existing clients.
• Call new clients within 30-45 days of their new business effective date.
• Review potential non-renewal issues with management.
• Discuss reinstatement or rewriting of coverage with the carrier.
• Quote and issue mid-term rewrites as needed.
• Contact clients who have cancelled their insurance policy to understand reasons.
• Communicate with insurance company underwriters to resolve issues.
• Document all interactions in the company system.
• Update client’s primary contact information.
• Advise clients on preferred premium payment methods.
• Confirm appropriate tasks have been created in the company system.
• Handle Reg. 34 issues and follow-up with DMV.
• Meet established metrics/expectations for the position.
• Handle routine service matters when PL Assistants are unavailable.
• Stay informed on important insurance coverage issues.
• Participate in seminars and classes for skills and knowledge development.
• Maintain compliance with all laws and regulations applicable to this position.

Benefits

• 11 paid holidays.
• Paid vacation.
• Medical, Vision & Dental insurance.
• 401K with generous match.
• Pension.
• Tuition reimbursement.
• Banking discounts.

What This Job Offers

• Education Level: High school or GED