07. US-Based Personal Injury Intake Specialist | Fully Remote | USD Payments

Voxidea-Stafi

1d•Remote

About The Position

Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you’re bilingual, detail-oriented, and passionate about helping others, apply today!

Requirements

Holds a bachelor’s degree.
Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
Is proficient in managing calendars and information flow with accuracy and efficiency.
Demonstrates excellent organizational and time-management skills.
Maintains discretion and confidentiality when handling sensitive information.
Permanently resides in the U.S.
Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Nice To Haves

Has previous experience in sales, customer service, or a legal background (preferred).

Responsibilities

Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
Collect important information to understand client needs and assess how the firm can help.
Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
Complete legal forms and manage records of customer interactions.
Schedule and coordinate consultations with legal experts.
Follow up with clients to ensure their needs are met or provide additional support.
Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.