Personal Injury Coordinator

Advanced Pain Care • Austin, TX

104d

About The Position

The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process. This role involves serving as the primary point of contact for patients and clients throughout the personal injury claims process, ensuring that all necessary documentation is collected and organized, and facilitating communication with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims. The coordinator will also be responsible for scheduling appointments, maintaining accurate records of patient interactions, assisting with drafting legal documents, and managing personal injury emails and correspondence.

Requirements

• Bachelor’s degree in a related field or equivalent work experience required
• 2 or more years of work experience in a legal support role, preferably personal injury law
• Bilingual required
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficient in MS Word, Excel, PowerPoint and Outlook
• Must be able to multi-task in a fast-paced environment and meet deadlines
• Must possess good problem-solving skills
• Knowledge of personal injury cases and treatment processes

Responsibilities

• Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
• Collects and organizes all necessary documentation related to patients’ cases.
• Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims.
• Schedules appointments and follow-up meetings with patients and legal team.
• Maintains accurate and up-to-date records of all patient interactions and case details.
• Assists with drafting legal documents and correspondence as needed.
• Processes and documents scheduling requests from law firms, referring physicians, or self-referrals.
• Uploads individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
• Assists in managing personal injury emails and incoming correspondence, contacting each respective firm within 24 hours to process their request.
• Manages and updates various reports for optimal tracking of pending authorizations.
• Properly manages records, uploading them into the appropriate account and patient’s chart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees