V105 - Personal Injury Case Assistant

Job Duck

9d•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: We are seeking a detail-oriented and proactive Personal Injury Case Assistant to support a fast-paced Plaintiff’s Personal Injury practice at Job Duck. In this role, you will play a critical part in advancing cases by organizing medical documentation, coordinating with providers and insurance representatives, and supporting attorneys with accurate and timely case preparation. You will serve as a steady point of contact for clients navigating stressful and uncertain circumstances, ensuring they feel informed and supported throughout their legal journey. This position is well suited for someone who thrives in a high-volume environment, values precision, and takes pride in contributing to meaningful legal outcomes. If you are organized, empathetic, and motivated by impact-driven work, this role offers daily purpose and long-term growth.

Requirements

Native-level fluency in English and Spanish, written and spoken
2-3 years of experience.
Strong attention to detail when handling sensitive legal and medical information
Excellent written and verbal communication skills
Ability to manage high case volumes with accuracy and consistency
Medical records organization and analysis skills
Understanding of insurance terminology and claims processes
Proactive and self-directed work style
Strong time management and deadline tracking abilities
Professional and empathetic client interaction skills
Problem-solving mindset with the ability to work independently
Full-time role supporting a Plaintiff’s Personal Injury law practice
Work schedule aligned with Eastern Standard Time
Office hours are Monday through Friday from 8:30 AM to 5:00 PM EST
High-volume, document-intensive legal environment
Requires the ability to manage multiple cases at different stages simultaneously
Two-monitor setup required to efficiently manage documentation and systems
Second monitor may be reimbursed upon start

Responsibilities

Support attorneys and case managers with organized and complete case files
Provide routine case updates to clients with empathy and professionalism
Manage multiple active cases while tracking deadlines and case milestones
Communicate regularly with medical providers, insurance adjusters, and agencies
Enter and maintain expenses, documents, and updates within the CRM system
Request, track, organize, and compile medical records and billing statements
Coordinate with Medicare and Medicaid as required
Verify billing accuracy and identify duplicate or incorrect charges
Follow up on outstanding records, invoices, and documentation
Review medical documentation and prepare clear medical chronologies for attorney use