Personal Injury Attorney

DeMayo Law Offices, LLP•Charlotte, NC

18d

About The Position

Join us in the fight for what’s right! DeMayo Law is seeking an experienced Personal Injury Attorney to be responsible for managing all non-priority client files from assignment date throughout treatment process and until disbursement.

Requirements

Juris Doctor from an ABA accredited law school
Admission in good standing to NC State Bar; admission to SC State Bar a plus
Minimum of 2 years of personal injury practice experience required
Must have passion for client service and building a world-class operation
Ability to build strong relationships, manage multiple priorities and lead others
Supervisory experience highly preferred
Ability to multi-task while maintaining high attention to detail
Excellent analytical, oral and written communication skills and attention to detail
Ability to work independently in a fast-paced, high-volume practice
Demonstrate the highest level of personal integrity, client confidentiality & adherence to ethical standards
Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
Experience using Litify or other CRM software preferred
Bilingual (Spanish) a plus

Nice To Haves

Admission to SC State Bar a plus
Supervisory experience highly preferred
Experience using Litify or other CRM software preferred
Bilingual (Spanish) a plus

Responsibilities

Client Service
Assign cases to Case Managers.
Conduct attorney reviews of all non-priority cases to monitor cases for coverage/liability issues, ensure clients are treating, medical management, spot over-treatment, monitor customer service aspect of case, make sure clients are released in a timely manner, etc.
Monitor & manage departmental standards in terms of client contact percentage & checklist items.
Communicate with clients to promote world class client service and to also help medically manage cases.
Handle escalated calls that require attorney communication.
Supervise Case Management Supervisor to ensure he/she carries out his/her duties.
Attend and participate in weekly pre-litigation conferences with litigation attorney to determine whether to present top offers to clients or consider for possible litigation.
Review all client surveys & discuss items that need to be addressed with Case Management Supervisor.
Perform annual review of Case Management Supervisor; assist with annual reviews for Case Management team members.
Manage employee issues that may arise in collaboration with the firm HR Director.
Communicate with all external persons as needed, to facilitate moving case forward.
Answer questions from Case Managers & Case Management Supervisor to help move cases forward.
Process loan request/documents.
Medical Records
Oversee all aspects of the medical records department.
Monitor case flow and ensure files are A/S reviewed in a timely manner.
Review files to determine if clients are released or should be released, in an effort to get files A/S’d and out to insurance company.
Address questions from Medical Records Supervisor as well as from other members of medical records department.
Oversee department to ensure all metrics are satisfied.
Review files to determine whether treatment is related to auto accident-induced injuries.
Find solutions when medical records staff are having difficulty getting medical records.
Settlement
Perform settlement appointments regularly.
Handle all withdrawal and terminations of the pre-litigation department.
Strategize for ways to improve value of cases for client benefits.
Improve time-on-desk metrics as they relate to CSS and Medical Records departments.
Review all new non-priority cases for Statute of Limitations and adjust Litify accordingly.
Utilize the dashboard reports to analyze files ready to A/S.
Review Settlement Memo’s after negotiations are complete for accuracy.
Answer questions from other attorneys and team members regarding settlements.
Review releases.
Handle all conversations with adjusters, regarding issues, post-settlement.
Ensure the DLAW method of asking for referrals is employed during each disbursement.