Personal Injury and Worker’s Compensation Coordinator

Advanced Spine and Pain•Phoenix, AZ

24d•Onsite

About The Position

Responsible for maintaining all Personal Injury and Worker’s Compensation patients and records. Primary contact for all PI and WC cases communicating with patients, attorneys, adjustors or any other third party entities that are involved with the case.

Requirements

High School Diploma / GED Certification
Three to five years’ work experience in a medical office setting
One to two years work experience with personal injury or worker’s compensation cases
Working knowledge of all aspects of the scheduling and referral departments of a medical practice
Strong office and computer skills, experience with paperless workflows
Prior use of practice management and EMR programs
Work independently while maintaining a positive attitude
Skilled communicator and ability to work effectively in resolving problems
Solid organizational skills
Exceptional attention to detail.
Ability to quickly resolve conflict in a respectful manner
Ability to work independently and maintain a positive attitude
Ability to interact with management, physicians, and teammates at all levels and effectively and professionally.
Ability to communicate in oral and written form.
Ability to be able to meet deadlines in a fast-paced, quickly changing environment.
Ability to treat confidential information with appropriate discretion.
Ability to interact with management, physicians, and teammates at all levels and effectively.
Ability to communicate with teammates and management both in oral and written form.
Ability to be able to meet deadlines in a fast-paced, quickly changing environment.
Ability to act as gatekeeper and escalate relevant information to executives as needed.
Ability to treat confidential information with appropriate discretion.
Good visual acuity, accurate color vision.
Requires sitting and standing associated with a normal office environment.

Responsibilities

Responsible for maintaining all worker’s compensation and personal injury patient accounts.
Scheduling all appointments, new patients, follow ups, procedures, etc.
Maintaining and staying up on managing authorizations, internal and external referrals.
Monitor daily folders to ensure proper scheduling and maximum efficiency.
Monitor order flow daily to ensure efficiency and timely patient follow up
Assist in maintaining the groups inbound fax and info email box
Serve as a liaison to referring offices, adjustors, lien holders and attorneys to build relationships
Meet metrics as set forth within the department
Provides individualized care, which encourages the patient’s ability to maintain or attain the highest practical physical, mental, and psychosocial well-being.
Answers the inbound line for the team in a consistent pleasant manner.
Uploading documents into the patients charts and ensure all appropriate documentation has been collected and signed accordingly
Demonstrates appropriate knowledge and competence of designated skills identified for this position.
Fosters a positive and professional procedural environment by interacting with all people in a considerate, helpful, and courteous manner and by participating as a team member.
Consistently maintain proper documentation within the EMR regarding the referrals, authorizations, and its details
Diligently notifying and following up with patients and external entities as needed within a timely manner regarding their referral(s) and appointments.
Provides official documents and quotes to various entities and submits claims for services rendered for any ASAP entities
Responsible for pulling and returning voicemails within 2 hours
Maintains HIPAA
All other duties as assigned