Personal Finance Specialist I

Navy Federal Credit Union • Pensacola, FL

401d • $70,512 - $70,512

About The Position

The Personal Finance Specialist I at Navy Federal Credit Union is responsible for providing consultative financial counseling and debt management services to members. This role involves assessing members' financial situations, offering budgetary counseling, and recommending solutions to mitigate financial loss. The specialist will also mentor and train support staff while ensuring compliance with relevant regulations and maintaining detailed records of member interactions.

Requirements

• Experience in the financial services industry, preferably operations and/or administrative support
• Experience in financial transaction/processing
• Experience in working in a high call volume, fast paced environment
• Working knowledge of financial budgeting, credit, and/or collection practices
• Working knowledge of applicable federal and state laws, rules and regulations
• Familiarity with financial counseling, negotiating, and/or explaining decisions to members/customers
• Ability to work independently and in a team environment
• Ability to maintain confidentiality
• Effective member/customer service skills
• Effective skill following, interpreting, and applying guidelines, procedures, practices, and regulations
• Effective skill communicating with all levels within an organization
• Effective skill interacting tactfully and effectively in difficult situations
• Effective research, analytical, and problem solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill assimilating information, analyzing facts, and developing logical conclusions
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill performing mathematical calculations with a high degree of accuracy
• Effective database, word processing, and spreadsheet software skills
• Effective skill navigating multiple screens and PC applications

Responsibilities

• Provide financial counseling and administer debt management services for members
• Interview members to assess their financial situation and determine the appropriate level of counseling required
• Provide budgetary counseling and assist with developing personal budgets
• Actively listen to member's unique financial situations
• Analyze member debts to Navy Federal Credit Union and other creditors
• Restructure credit terms and conditions for debt repayment
• Recommend loan and/or credit card extensions, reduced interest rates, and refinances
• Counsel members through difficult decisions, including bankruptcy filings
• Process payment reversals and submit closure for revolving lines of credit
• Review data in system; research missing payments
• Initiate and/or respond to members, vendors, and other financial institutions via various communication channels
• Ensure compliance with internal and external documentation and disclosure requirements
• Maintain detailed, chronological records on each member interaction
• Present personal finance management and budgeting class/workshop presentations
• Stay abreast of and ensure compliance with applicable federal and state laws
• Participate in continuing education training pertaining to financial literacy and education
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed