Personal Concierge

Waldorf Astoria Beverly Hills • Beverly Hills, CA

401d • $63,752 - $63,752

About The Position

The Personal Concierge at Waldorf Astoria Beverly Hills is responsible for providing an exceptional and personalized service experience for guests, ensuring that their needs are met before and during their stay. This role acts as the first point of contact for guests, administering True Waldorf Service (TWS) and creating a welcoming atmosphere that reflects the hotel's luxury standards.

Requirements

• Fluency in English.
• Professional presentation and strong verbal and written communication skills.
• 2 years of customer service or similar experience.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Strong problem-solving skills and good judgment.
• Ability to work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and hotel data.

Nice To Haves

• Strong preference for Five Star experience, Forbes.
• Additional language skills in German, French, Spanish, Arabic, Japanese, Korean, or Chinese.

Responsibilities

• Administer and supervise all True Waldorf Service (TWS) arrivals.
• Contact guests prior to their arrival to ascertain their needs.
• Meet and greet all TWS guests upon arrival.
• Handle guest check-in and concierge services.
• Assist with luggage, door assistance, and unpacking service.
• Provide welcome beverages and fulfill other guest requests as required.

Benefits

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education access
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees