Personal Computer Support Technician (PCST)

Pearl River Technologies - Stennis Space Center, MS

Full-time

Stennis Space Center, MS

Administrative and Support Services

About the position

The Personal Computer Support Technician (PCST) position at Stennis Space Center is responsible for delivering a range of IT services, including end-user support for computing, mobile, and printing devices. The role involves managing IT equipment inventory and ensuring timely and accurate support for computer operations under the NASA End-user Services & Technologies (NEST) program. The technician will handle various IT equipment, including laptops and desktops, and must maintain high standards of accuracy and timeliness in their work.

Responsibilities

• Properly updating all assigned tickets accurately and in a timely manner to meet contract requirements.
• Install and test personal computers, printers, and other peripherals.
• Perform technical, operational, and training support to users of personal computers either by telephone or on-site.
• Troubleshoot computer problems, perform hardware and software diagnostics, and coordinate needed repairs.
• Resolve computer system problems, including coordination between users and components of a local area network.
• Configure operating systems and perform software installation and configurations.
• Participate in the evaluation of system configuration and software.
• Physically unpack new equipment and package old equipment for removal as needed.
• Support the preparation and imaging of new computer hardware as needed.
• Ensure all Service Delivery related Service Level Agreements are met to meet the requirements of the program.
• Adhere to all NEST Service Delivery policies and procedures.

Requirements

• High school diploma or GED.
• Experience providing IT support in a large organization.
• Attention to detail is a must.

Nice-to-haves

• Experience with ServiceNow and CostPoint.