Personal Care Specialist (Part Time)

Lorain, OH

About the position

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
• Responsible for remaining up to date on product knowledge
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations during scheduled shifts including Front of House and Back of House tasks
• Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Requirements

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements to work varying shifts such as mornings, days, nights, and weekends
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Nice-to-haves

• Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system
• Previous knowledge of GTI products and cannabis therapies
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures