Personal Care Administrator

Londonderry Village•North Londonderry Township, PA

1d•$87,360

About The Position

This leadership role offers the opportunity to shape the daily experience of residents and team members within our Personal Care unit. The Personal Care Administrator oversees all aspects of unit operations, inspiring and guiding a dedicated care team to deliver high-quality, resident-centered services. This role blends hands-on leadership with operational oversight, ensuring compliance with PA Department of Human Services Personal Care Home regulations while fostering a culture of compassion, accountability, and excellence. This position is ideal for a motivated leader who wants to make a meaningful impact while building strong teams and high standards of care.

Requirements

Education: Bachelor’s degree in Health Care Administration, Human Services, Nursing, or a related field, or an equivalent combination of education and experience as permitted by state regulations.
Licensure/Certification: Current Personal Care Home Administrator certification or license.
Administrator Training: Completion of a state-approved administrator training program and required continuing education.
Leadership Experience: Minimum of two years of supervisory or management experience in personal care, assisted living, long-term care, or a related healthcare setting.
Regulatory Knowledge: Working knowledge of state Personal Care Home regulations and resident rights.
Care & Operations Oversight: Experience overseeing resident care, staff supervision, and regulatory compliance.
Communication Skills: Strong interpersonal and communication skills with residents, families, staff, and regulatory agencies.
Technology Skills: Proficiency with electronic health records, documentation, and basic computer applications.
Professional Judgment: Ability to solve problems, make sound decisions, and remain effective in high-pressure or emergency situations.
Scheduling Flexibility: Ability to work occasional evenings or weekends based on operational needs.
Safety Compliance: Ability to follow universal precautions, including use of personal protective equipment, due to the potential exposure to bloodborne pathogens.

Responsibilities

Unit Leadership & Oversight: Provide overall leadership and operational management of the Personal Care unit, ensuring the health, safety, and well-being of residents.
Visible, Hands-On Presence: Maintain an active leadership presence on the Personal Care unit, averaging at least 20 hours per week.
Resident & Family Relations: Build trusting relationships with residents and families by addressing concerns promptly and handling difficult interactions with professionalism and compassion.
Regulatory Compliance: Ensure full compliance with PA Department of Human Services Personal Care Home regulations and organizational policies; serve as the primary contact for DHS licensing representatives.
Survey Readiness & Coordination: Maintain continuous survey readiness, oversee required documentation, coordinate licensing surveys, and manage follow-up requests.
Staff Supervision & Performance Management: Supervise, support, and evaluate Personal Care staff, including interviewing candidates, addressing performance issues, preparing schedules, and leading staff meetings.
Training & Competency Development: Lead orientation, medication administration training, annual education, and ongoing competency assessments; ensure CPR and First Aid compliance.
Annual Training Planning: Develop and implement an annual training plan and maintain accurate documentation of all required staff training and competencies.
Resident Documentation & Admissions: Ensure all required resident documentation is complete and current, including admissions materials, assessments, contracts, and medical evaluations.
Individualized Support Planning: Develop, implement, and monitor individualized support plans to meet each resident’s needs and preferences.
Quality Management: Develop, implement, and monitor the unit’s Quality Management Plan to support consistent, high-quality care.
Incident Management & Reporting: Investigate, manage, and report incidents and conditions as required, notifying appropriate licensing agencies and leadership.
Clinical Communication & Care Transitions: Communicate changes in resident condition to the Chief Operating Officer and recommend appropriate level-of-care adjustments.
On-Call Leadership Support: Provide on-call support to Personal Care staff as needed to address resident care or operational concerns.
Professional Development & Regulatory Awareness: Stay current on regulatory updates and best practices through continuing education and professional involvement.
Collaborative Relationships: Promote effective working relationships across departments, with residents, families, and volunteers.
Judgment & Decision-Making: Demonstrate strong problem-solving, judgment, and decision-making skills in a dynamic, resident-centered environment.