Personal Banking Representative I - Colorado Springs
About The Position
General Purpose The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and Reliable on-site attendance is required as an essential function of this position. Practices exceptional service with customers using available training programs and measurement tools. Proficiency in deposit processing duties including cash handling and cash drawer balancing. Uses numerous software applications to accomplish daily tasks with minimal errors. Understands the features and benefits of Alpine Bank consumer and business products and services. Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers. Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security. Generates correspondence to secure additional customer information to resolve customer concerns. Performs other duties as assigned. Employees are held accountable for all duties of this job.
Requirements
- A customer service oriented individual with excellent written and verbal communication skills.
- Problem solving and analytical ability.
- Good time management skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Works well in a team environment.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Understanding and application of banking compliance regulations.
- Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
- An entry-level position requiring little or no banking experience.
- Regular and Reliable on-site attendance is required as an essential function of this position.
Nice To Haves
- Current possession, or ability to obtain, a Notary Public is a plus.
- Bilingual abilities are a plus.
- Previous cash handling and/or customer service experience preferred.
Responsibilities
- Practices exceptional service with customers using available training programs and measurement tools.
- Proficiency in deposit processing duties including cash handling and cash drawer balancing.
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers.
- Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
- Generates correspondence to secure additional customer information to resolve customer concerns.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
