Personal Banker

Glacier Bank • Cottonwood, AZ

272d

About The Position

Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row! The work schedule is Monday through Friday, 37-40 hours per week. No work on weekends or holidays! Our culture and core values are the framework that helped set us up for our recognition of being a Top Employer. If these values resonate with you, apply today. Our Values include commitment to excellence and each other, leadership that is engaged in the success of others, integrity to do what is right, passion to serve our customers and communities, perseverance to find the best solution possible, honor in maintaining the trust of our customers, and pride in who we are and what we do.

Requirements

• High school diploma or equivalent.
• Two+ years of banking experience preferred.
• Consumer loans experience preferred.

Responsibilities

• Originate Consumer Loans for the branch, upon registering through National Mortgage Licensing System & Registry (NMLS) through the bank.
• Open and maintain consumer and business deposit, savings, health and time deposit accounts, safe deposit boxes, and e-banking products in an efficient manner.
• Promote and assist customers with various aspects of the Visa Business Card.
• Prepare associated documentation and scan for record retention purposes within required time frames.
• Educate customers as to penalties, earnings, etc.
• Display exceptional customer service skills in order to gain, retain and maintain customer relationships.
• Primarily responsible for developing and retaining customer relationships.
• Play an integral role in bank growth by meeting customer's needs while maintaining profitability and proactively finding opportunities to enhance customer relationships.
• Identify customer needs through active listening and profiling and fulfilling their needs with appropriate products and services.
• Act promptly on customer requests, follow through on commitments and obligations.
• Ask follow-up questions to determine if customer needs and expectations have been addressed.
• Process ACH and debit card disputes, stop payments, etc. and escalate as necessary.
• May act as Teller when needed; maintain up to date training and compliance standards.
• Maintain proficient knowledge of bank products and services to effectively present the appropriate solutions to the customer.
• Answer incoming calls, answer inquiries, direct calls, take messages and return call.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• Health savings account option.
• Employee Assistance Program (EAP).
• Health rewards program.
• 401(k) retirement savings plan.
• Discounts on banking products and services.
• Paid Time Off (PTO) and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED