Personal Banker

PNC Bank•Jacksonville Beach, FL

1d•Onsite

About The Position

At PNC, the Personal Banker role is a key differentiator and competitive advantage, focusing on delivering the best customer experience. Employees are encouraged to foster an inclusive workplace culture where everyone feels respected, valued, and has the opportunity to contribute. This specific Personal Banker position is within PNC's Retail Branch organization, based in the Jacksonville Beach branch in Jacksonville, FL. PNC operates as an in-office company, promoting a collaborative and supportive environment. Candidates are advised to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this role. The position involves acquiring and deepening the branch customer base through proactive sales and service, managing the customer experience by identifying opportunities to improve financial well-being, and collaborating with ecosystem partners to increase customer share of wallet. The goal is to position PNC solutions to drive new revenue and customer loyalty.

Requirements

Associates or equivalent degree, or a comparable combination of education, job specific certification(s), and experience (including military service).
3+ years experience in a related field or with product knowledge.
Knowledge of Banking Products.
Digital Awareness.
Effective Communications skills.
Ability to Manage Multiple Priorities.
Matrix Management skills.
Problem Solving skills.
Prospecting skills.
Knowledge of Retail Lending.
Selling skills.
Ability to Understand Customer Needs.
Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

Comprehensive range of benefits to help meet your needs now and in the future.
Medical/prescription drug coverage (with a Health Savings Account feature).
Dental and vision options.
Employee and spouse/child life insurance.
Short and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs fully paid.
A robust wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
Between 15 to 25 vacation days each year, depending on career level and years of service.