Personal Banker

Commerce Bank•Kirkwood, MO

1d•Onsite

About The Position

Building a career at Commerce Bank is about helping people find financial safety and success, helping businesses thrive, and ensuring people and their money are taken care of. The company culture focuses on its people, both in the communities and within the organization, offering opportunities to grow, learn, connect, and build relationships. Commerce Bank has a 160-year tradition of recognizing and rewarding talent, skills, and contributions, and has received awards for its company culture, including Forbes’ Best Midsized Employers and Best Employers for Women. Personal Bankers are personable, goal-oriented, and passionate about helping customers improve their financial health. This role provides valuable insight into banking and finance while assisting customers with daily financial challenges. Personal Bankers serve as key ambassadors of the Commerce Bank brand, developing and maintaining long-lasting relationships with customers, co-workers, and other business areas. The primary goal is to uncover customers' financial needs and provide suitable solutions.

Requirements

Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
Ability to meet personal and branch sales and customer services expectations.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with the company culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
High School diploma or equivalent combination of education and experience required.
1+ years sales or customer service experience required.

Nice To Haves

Experience working in an environment with individual and team sales goals preferred.

Responsibilities

Receive the tools, resources, and training needed to be successful in the role and have opportunities for career advancement with Commerce Bank.
Deliver an excellent customer experience both in person and over the phone to ensure customers’ financial needs are met.
Actively listen to customers to make appropriate recommendations that match their needs and achieve individual and team sales and services goals.
Educate customers on a variety of retail products and digital solutions that improve their financial wellness and enhance the customer experience.
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
Be able to earn more than base pay through a quarterly incentive program.
Perform other duties as assigned.