Personal Banker

Commerce Bank•St Louis, MO

1d•Onsite

About The Position

Building a career at Commerce is about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. The company culture focuses on its people, offering opportunities to grow and learn, connect with others, and build relationships. Commerce Bank has a 160-year tradition of recognizing and rewarding talent. Personal Bankers are described as personable, goal-oriented, and passionate about helping customers improve their financial health. This role provides valuable insight into banking and finance, assisting customers with daily financial challenges. Personal Bankers are key ambassadors of the Commerce Bank brand, developing and maintaining long-lasting relationships with customers and co-workers. The primary goal is to uncover customer financial needs and provide solutions.

Requirements

Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
Ability to meet personal and branch sales and customer services expectations.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
High School diploma or equivalent combination of education and experience.
1+ years sales or customer service experience.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Deliver an excellent customer experience both in person and over the phone.
Actively listen to customers to understand their financial needs and make appropriate recommendations for products and services.
Educate customers on a variety of retail products and digital solutions to improve their financial wellness and enhance their experience.
Ensure financial transactions are completed accurately and efficiently, complying with all policies, procedures, and regulatory requirements.
Establish relationships with other internal departments and refer customers to bank specialists for complex financial needs.
Contribute to achieving individual and team sales and service goals.
Perform other duties as assigned.