Personal Banker - Louise Branch

The First National Bank in Sioux Falls•Sioux Falls, SD

About The Position

Join our team as a Personal Banker and make a meaningful impact in the lives of our customers! Position Summary: In this role, you will establish and maintain strong customer relationships by providing personalized financial advice and solutions to help customers achieve their goals. As a Personal Banker, you will manage a portfolio of customers while staying well-versed in all bank products and services. You will also identify opportunities to recommend additional products and services that align with customers' needs, helping them achieve greater financial well-being. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation We embrace change as vital to our success. Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship We take care of ourselves so we can take care of others. Teamwork We help each other grow and succeed. Who we are: The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change.

Requirements

Secondary education in business or related field preferred.
Five or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.
Ability to work independently with little supervision.
Self-motivated.
Excellent verbal and written communication skills.
Ability to conduct relationships in a manner that ensures cooperation and positive results.
Excellent organizational skills and attention to detail.
High level of accuracy required.
Demonstrate a high degree of concern for professional and innovative customer service.
Ability to adapt to the needs of the organization and teammates.

Responsibilities

Execute the Sales and Service program of the department when working with customers.
Fully understand the products and services that are applicable to their role and recommend those products to clients when appropriate.
Proficiently explain and cross sell banking products and services to clients based on their needs.
Process applications for deposit accounts, loans, credit cards, and safe deposit boxes.
Utilize active listening skills to fully understand client needs.
Ask questions to open up conversation and uncover solutions and opportunities.
Deliver world class customer service by exceeding customer's expectations and building brand loyalty.
Responsible for the growth and quality of their assigned portfolio.
Strive to meet goals that have been set for them and for their team.
Refer clients to in-house financial experts and/or relevant departments, such as Wealth Management, Commercial Banking or Ag Banking.
Answer and direct phone calls.
Know how their role fits in to the strategic plan of the bank and their department.
Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.
Prepare documents when opening or changing accounts, obtain necessary signatures and process paperwork in an accurate and efficient manner including timely correction of errors.
Collect and input accurate information from clients.
Errors are identified quickly and remedied efficiently.
Use solid judgement when making decisions and keeps the Bank's policies, procedures, and reputation in mind.
Exceptions are well thought out and documented with proper approval.
Stay current with changes to Bank policies and procedures.
Perform administrative duties, such as data entry as needed.