Personal Banker

R I A FEDERAL CREDIT UNION

9d • $19 - $20

About The Position

At R.I.A. Federal Credit Union, the primary focus of the Personal Banker, is to improve the financial well-being of our members. This is accomplished through: Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.s Personal Bankers will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being. Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Personal Banker is committed to handling members finances and data in a manner that is ethical, transparent, and professional. Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Requirements

• Bachelors degree or relevant work experience in similar field
• Minimum 3-5 years experience in banking, personal finance or relevant field.
• An understanding of lending procedures or an ability to learn in a timely manner
• Strong written and verbal communication skills
• Ability to work with numbers and calculate interest and terms.
• Ability to learn banking systems, compliance and process in a timely manner.

Responsibilities

• Learn and Educate: The Personal Banker must maintain high levels of product/services knowledge so in turn they can educate members and prospective members on R.I.A.s products and services.
• Interact: The Personal Banker interacts with members and prospective members specific to deposit and loan accounts. Since these interactions are over the phone, creating a pleasant experience for R.I.A. members are vital.
• Collect and Analyze: Personal Bankers collect personal financial information including but not limited to sensitive documents and information. This confidential information is looked at and analyzed to determining credit worthiness and account status.
• Submit and Collaborate: Personal Bankers present loan documents and collaborate with loan officers for the purpose of underwriting. In the event applications cannot be approved or are outside of defined limits and guidelines, Personal Bankers can seek further approval from management per policy.
• Explain and Mentor: Personal Bankers work with our members to explain approvals, denials and stipulations. We are her to educate and mentor with one goal - improve the financial well-being of those we interact with.
• Review and Ensure: Proper documentation and organization is a key component to the success of a Personal Banker. Reviewing loan files and ensuring R.I.A. is compliant with up to date policy and procedure is critical.
• Perform: The Personal Banker will perform banking transactions including but not limited to loan payments, transfers, and various other financial transactions.
• Uncover and Refer: As a not-for-profit financial institution, we have a responsibility to uncover opportunities to improve the financial well-being of those with whom we interact. The most important characteristic of a successful Personal Banker is the ability to find these opportunities and convert them into success for our members. Should opportunities arise to help a member with an additional product or service, the Personal Banker is expected to close business or refer leads to the respective teams to act.
• Compliance: A strong understanding and adherence to Policy and Procedure is a requirement for success as a Personal Banker at R.I.A.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees