Personal Banker

First National Bank Texas•Houston, TX

5h•Onsite

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. The role requires evaluating new and existing customer relationships and recommending bank products and services to support their financial success. The Personal Banker must follow established policies in accordance with the bank and the supervisor's direction, and is accountable for achieving monthly new account production goals assigned by upper management. This position involves active participation in a sales environment, which may include in-store aisle prospecting. Key duties include processing deposits and payments accurately, verifying amounts, checking for endorsements, guarding against counterfeit items, entering transactions, issuing receipts, and selling various bank products such as money orders, cashier's checks, bank-to-bank wires, and certificates of deposit. The role also involves processing Western Union wires and cash advances, cross-selling bank services, and providing services to a diverse customer base, including a large Spanish-speaking population. Regular and predictable attendance and punctuality are required, and approval limits are based on established authority levels. The Personal Banker will perform other tasks as requested by supervisors related to the bank and its functions.

Requirements

At least 18 years of age
High school diploma, high school equivalency or currently attending high school
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Nice To Haves

Six months of work experience in a retail or customer service environment

Responsibilities

Provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment
Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
Follow established policies in accordance with the bank and the supervisor's direction
Be accountable for the personal achievement of monthly new account production as assigned by upper management
Participate in an active sales environment that may require in-store aisle prospecting
Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
Receive cash and checks for deposit, verify amounts, and look for check endorsements
Examine cash carefully to guard against acceptance of counterfeit checks and identification
Enter transactions into computer and issue customer receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process western union wires and cash advances
Cross-sell bank services and products
Provide bank services to a diverse customer base, including a large Spanish speaking population
Perform other tasks requested by supervisors as they relate to the bank and its functions
Regular and predictable attendance and punctuality