Personal Banker- Roxborough Ridge Banking Office

WSFS Bank•Philadelphia, PA

1d•$37,440 - $52,800•Onsite

About The Position

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner. . We provide a continuous learning environment, challenging work and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4-6 month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month are required. This schedule can change at any time based on business needs. This position offers a competitive base salary, incentive opportunities, and benefits. The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.

Requirements

High School Diploma or equivalent is required
Must have at least one year of face-to-face customer service experience
One year of previous banking experience is required
Previous cash handling experience is required
Prior consultative sales experience is required
Must have a proven ability to work with customers in an enthusiastic manner
Must have a proven ability for attention to detail
Ability to use and learn multiple banking and software programs
Must have proven, excellent customer service skills
Must have excellent oral and written communication skills
Must possess the ability to market Bank products and services
Must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa

Nice To Haves

Previous experience in a retail sales environment is strongly preferred

Responsibilities

Provide products and services to enhance customer relationships
Understand and educate customers regarding their financial needs
Recommend appropriate products and services through in-person interactions and outbound calling efforts
Open new accounts and submitting loan applications
Comply with Bank policies and procedures, as well as regulatory banking requirements
Resolve customer service issues and perform account maintenance requests for customers as needed
Recommend and promote the Bank’s digital banking services
Assist Customers with teller transactions
Process various transactions in a timely, efficient, accurate, and friendly manner