Personal Banker

SHELBY COUNTY STATE BANK•Harlan, IA

About The Position

The Personal Banker is responsible for developing and maintaining banking relationships by actively prospecting new customers and engaging existing ones. This role requires in-depth knowledge of deposit products and services, including checking, savings, IRAs, safe deposit boxes, debit cards, and digital banking platforms. Which requires attending internal and external training sessions assigned by supervisor. This role requires an understanding of credit-related products such as overdraft protection, home equity lines of credit, and credit cards.

Requirements

High school diploma or equivalent
Minimum of one year of relevant experience.
Strong oral and written communication skills
Excellent customer service and sales aptitude
Ability to multitask, prioritize, and stay organized
Strong PC skills; proficiency in Microsoft Office
Ability to work independently and as part of a team
Regular and predictable attendance is essential
Familiarity with banking regulations and compliance procedures
Data processing skills; experience with Adobe Acrobat Pro and Photoshop Elements is beneficial
Ability to read and interpret legal documents, policies, and procedures.
Strong business writing and public speaking skills.
Proficiency in applied math techniques such as variance and correlation analysis.
Ability to solve complex problems, interpret instructions, and work with abstract and concrete variables.
Frequently required to sit, talk, hear, and use hands
Must be able to lift/move up to 10 lbs regularly and up to 50 lbs occasionally
Requires specific vision abilities, including depth perception and color vision
Must be able to occasionally work beyond standard hours.

Nice To Haves

Associate’s or Bachelor’s degree
3+ years in a retail banking environment.
Experience with Business Objects is a plus

Responsibilities

Open new accounts, ensuring proper and timely completion of all CIP and compliance documentation.
Deliver exceptional customer service by listening, empathizing, and providing effective solutions.
Identify customer needs and recommend appropriate products and services; cross-sell bank offerings effectively.
Address and resolve customer inquiries and issues promptly and professionally.
Participate in business development efforts to attract and retain customers.
Maintain compliance with all bank policies, regulations, and procedures.
Open and maintain IRA and HSA accounts, ensuring compliance with regulations.
Rotate vault balancing duties and assist with cash ordering.
Greet customers in a warm, courteous, and professional manner, both in person and via phone.
Foster a positive, team-oriented work environment.
Conduct branch-specific daily transaction scanning and monitoring accurately.
Attend all required training, including compliance, product knowledge, and customer service.
Maintain knowledge of and adhere to regulations such as the Bank Secrecy Act, Anti-Money Laundering, OFAC, and others.
Report any compliance issues or violations in accordance with the SCSB Compliance Accountability Program.
Complete required training within designated time frame.
Understand and adhere to all bank policy, laws and regulations applicable to role.
Present a professional image at all times.
Actively participate in community initiatives representing the Bank.
Stay current on industry trends and regulatory changes, integrating this knowledge into daily operations.
Perform additional tasks as assigned by leadership.