Personal Banker

AMPLIFY CREDIT UNION•Austin, TX

13d•$27•Onsite

About The Position

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more. Position Summary The Personal Banker position is a sales-through-service position that utilizes effective probing questions and active listening to identify opportunities and recommend solutions that benefit the member and deepen their relationship with the Credit Union. This position is responsible for providing a superior banking experience for the members of Amplify through engagements that are primarily conducted face-to-face, but increasingly by email and by phone. Interactions should personify our brand and create memorable, long lasting relationships. Efforts are primarily focused internally.

Requirements

High School diploma or General Education Degree (GED), plus one year of successful financial institution or sales-related experience preferred, including identifying opportunities and adding value by cross selling products and services.
This position requires a desire to help others and a willingness to have discussions with members regarding their financial well-being.
Must be bondable.
To perform this job successfully an individual should have knowledge of an be proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone.
Must be able to work a flexible work schedule, including weekends.
Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations.

Nice To Haves

Knowledge and use of a 10-key is helpful.

Responsibilities

Consistently demonstrate a consultative approach to service / sales, identifying member needs and offering solutions that benefit the member and deepen their relationship with Amplify
Work hand-in-hand with Business Partners (Wealth Management, Mortgage Lending, and Commercial Lending) to offer member holistic solutions
Actively support branch operations as needed, to include teller transaction processing, branch balancing, assisting branch leadership with self-audit, etc.
Establish new memberships and open the full scope of accounts / account types offered by Amplify
Perform account maintenance, respond to member inquiries, and originate consumer loan applications
Serve as the primary on-the-job in-branch trainer for routine Teller and Banker duties
Exercise good judgment to make sound decisions that help member and support organizational objectives
Champion organizational culture both internally and externally; consistently demonstrate Amplify’s service standards
Upholds credit union policies and procedures and champions organizational culture both internally and externally

Benefits

Medical, Dental, and 401(k) programs for team members.
Customized volunteer opportunities with our signature partners (Saint Louise House).
Additional paid time off for volunteer-related activities.
Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
This role offers a base rate of $26.55 per hour.
It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

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