Personal Banker

Commerce Bank•Columbia, MO

1d•Onsite

About The Position

Building a career at Commerce Bank involves helping people find financial safety and success, assisting businesses, and ensuring financial well-being. The company culture emphasizes growth, learning, connection, and building relationships, with a focus on investing in its people. Commerce Bank has a 160-year tradition of recognizing and rewarding talent. Personal Bankers are described as personable, goal-oriented individuals passionate about improving customers' financial health. This role offers valuable insight into banking and finance while addressing daily financial challenges. Personal Bankers are key ambassadors of the Commerce Bank brand, responsible for developing and maintaining long-lasting relationships with customers and co-workers. Their primary goal is to uncover customers' financial needs and provide suitable solutions.

Requirements

Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
Ability to meet personal and branch sales and customer services expectations.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
High School diploma or equivalent combination of education and experience.
1+ years sales or customer service experience.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Deliver an excellent customer experience both in person and over the phone, ensuring financial needs are met through needs-based conversations and sales fulfillment.
Actively listen to customers, understand their needs, and make appropriate recommendations of products and services to achieve individual and team sales and service goals.
Educate customers on a variety of retail products and digital solutions that enhance their financial wellness and contribute to sales goals.
Ensure financial transactions are completed accurately and efficiently, complying with all policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate, establishing relationships with other internal departments.
Receive tools, resources, and training for success and career advancement.
Be eligible to earn additional compensation through a quarterly incentive program.
Perform other duties as assigned.