Personal Banker

CITIZENS NATIONAL BANK•Round Rock, TX

23d•Onsite

About The Position

The Personal Banker will serve in a dual-purpose role, fulfilling responsibilities of both a Teller and a New Accounts Representative. This position requires providing excellent customer service to clients and performing a broad range of banking services, including deposit transactions, new account openings, account maintenance, and routine teller functions, all while adhering to bank policies and procedures. The role also involves supporting the branch by ensuring coverage for all branch hours and assisting the management team with business development initiatives.

Requirements

Self-directed; takes initiative, anticipates issues, and prioritizes their own work on the right things
Motivated self-starter who can work independently in a stressful environment and loves a challenge, strong sense of urgency
Proficient with Microsoft Office, Word, and Outlook
Strong follow through with the ability to prioritize tasks and projects
Ability to maintain confidentiality and demonstrate respect and professionalism
Excellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skills
Excellent verbal and written communication skills to communicate professionally
Works great with a team
One year of cash handling and/or banking experience
Must have a natural desire to help others and build lasting relationships with customers and teammates alike
Must always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their finances
Must be available to work Saturdays, depending on the needs of the business
Willing to travel to different locations within the organization

Nice To Haves

Experience with Fiserv Precision and Integrated Teller
2+ years banking experience
Knowledge of Bank’s State and Federal regulations

Responsibilities

Provides prompt, efficient, and friendly service to clients
Open new deposit accounts, including personal and non-personal entities
Perform account maintenance as needed on existing deposit accounts
Open and/or close safe deposit boxes
Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes
Cross-sell other value-added bank products and services
Present and educate customers and prospects on the benefits of digital services and other self-service options
Issue debit cards, order checks, and set up access to internet banking products
Resolve problems or discrepancies concerning customers' accounts
Assists customers by answering questions, researching transactions, etc., while maintaining compliance and policy standards
Process wires
Process debit card disputes and Reg E claims with client
Maintain a strong working knowledge of bank products and service
Assist clients with deposits, withdrawals, and transfers
Participate in branch balancing, and assisting with branch auditing
Promote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.
Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions
Follow compliance reporting procedures concerning CTRs, SARs, others
Adhering to policies, procedures, and regulatory banking requirements
Stay current on compliance and security training
Balance and audit ATM