Personal Banker
About The Position
The Personal Banker is responsible for delivering exceptional client experience by adhering to our Breakthrough Client Experience Standards. They will acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners within the Bank when needed. Also responsible for uncovering and originating consumer lending opportunities. Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner. Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Make recommendations and follow through on commitments to clients. Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank's Breakthrough Client Service Standards. Opens Consumer and Business accounts for existing and new clients. Acts as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed. Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners. Stays current on products and procedures. Resolves client issues and requests, exhibiting strong follow-through. Building familiarity with business, consumer, and trust entities. Other responsibilities as assigned.
Requirements
- High School Diploma or GED, required.
- 1 year of Client Service Specialist (Teller) or other banking experience preferred.
- Basic knowledge of consumer banking and business products and services offered.
- Ability and desire to actively develop consumer lending skills.
- Ability to follow Standard Operating Procedures.
- Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
- Ability to complete multiple and varying client requests in a timely manner.
- Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
- Familiar with state laws and regulations related to products and services.
- Requires reading, writing and basic math skills.
- Ability to lift up to 25 pounds.
- Ability to stand for extended periods of time.
- Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) preferred.
Nice To Haves
- 1 year of Client Service Specialist (Teller) or other banking experience preferred.
- Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) preferred.
Responsibilities
- Delivering exceptional client experience
- Acquire new and expand existing relationships with clients
- Identify client needs
- Offer appropriate products and services
- Refer clients to appropriate business partners
- Uncovering and originating consumer lending opportunities
- Provide excellent client service
- Engage clients and prospects in client financial review(s) and business financial reviews
- Make recommendations and follow through on commitments to clients
- Maintain direct contact with external and internal clients
- Provide proactive solutions and problem resolutions
- Open Consumer and Business accounts for existing and new clients
- Act as a resource to the Client Service Specialists
- Support the branch goal of identifying and referring a wide range of bank products and services
- Stay current on products and procedures
- Resolve client issues and requests
- Build familiarity with business, consumer, and trust entities
- Other responsibilities as assigned
Benefits
- Competitive Incentive Plan: Earn rewards that match your efforts.
- Professional Development: Grow your skills with our tailored premier banker programs.
- Career Growth: Clear paths to achieve your professional goals.
- comprehensive healthcare coverage (medical, dental, and vision plans)
- a 401(k)-retirement savings plan with employer match for qualifying associate contributions
- an employee assistance program
- life insurance
- disability insurance
- tuition assistance
- mental health resources
- identity theft protection
- legal support
- auto and home insurance
- pet insurance
- access to an online discount marketplace
- paid vacation, sick days, volunteer days, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
