Personal Banker - Moneyline Contact Center

MidFirst Bank • Oklahoma City, OK

4d • Onsite

About The Position

MidFirst Bank is seeking energetic individuals with excellent communication skills who enjoy helping others in a team-oriented, contact center environment. Personal Bankers are responsible for handling a wide variety of calls regarding banking products and services. The successful candidate will be responsible for handling new and existing customer inquiries while providing quality service to our customers in an enthusiastic, responsive and articulate manner. Full Time- OKC -Onsite Required shift: Full Time position - Onsite position/ Shift Hours-- 10am to 7pm and 12pm to 9pm (M-F) Individuals are required to work rotating weekends which include Saturday and Sunday. $5.00/Shift differentials are available for certain hours: Monday through Friday from 6pm - 9pm p.m. Saturday's from 1pm to 6pm and Sunday from 12p to 4p.

Requirements

• Candidates must possess PC skills with the ability to toggle between multiple systems
• Good typing skills
• A solid history of customer service to include handling escalated, in-depth and detailed conversations.
• Previous experience in a customer service or call-center environment is preferred.
• Typing test required 30 wpm.

Nice To Haves

• Knowledge of banking products and procedures are a plus.
• Bilingual (fluent verbal and written Spanish) skills are a plus. Bilingual assessment required/If passed additional $2.00 per hour.

Responsibilities

• Handling a wide variety of calls regarding banking products and services.
• Handling new and existing customer inquiries.
• Providing quality service to our customers in an enthusiastic, responsive and articulate manner.

Benefits

• Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• On the job training
• Friendly business casual atmosphere
• Eligible for a Sign on Bonus
• Eligible for an Anniversary Bonus after (1yr- $1500 & 3yr- $5,000) less applicable taxes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed